Grillz - Portable Gas BBQ - 2 Burners

Returns

Last updated December 30 2021

Due to COVID-19 return processing times are taking longer than normal.  Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.

IMPORTANT:  With limited exceptions returns (i) are refunded to customer by store credit redeemable on fiori.com.au and (ii) customer is responsible for return shipping charges.

Please know that we understand that choosing the right appliances and décor for your home/office can be a tedious process. We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the right choice. If it’s not the right fit we’ll help you get there.

You can return most items for a store credit within 14 days of delivery. Unless noted below outbound shipping charges are non-refundable and you will be responsible for all return shipping costs.

Clearance merchandise and any items marked “Final Sale” cannot be returned. Other nonreturnable merchandise includes clearance items personalized items bundled items at discount rates (e.g. “4 for $20”; unless the entire bundle is returned) items marked non returnable at the checkout or within the product description page and products that have been assembled

If there is a mistake with your order or items arrive defective/damaged at the time of receipt we will take care of it and work with you to find the best solution as further described below.

To begin the return/exchange process please reach out to our customer service team for assistance. Our Customer service representatives are available by phone (02) 9708 4611 or email info@fiori.com.au

Returns/Exchanges

You can return most items for store credit redeemable on fiori.com.au within 14 days of delivery.  The following will apply:

• Only outbound shipping charges for damaged orders will be refunded. All other shipping charges are non-refundable and will automatically be deducted from the refund credit amount.

• Clearance merchandise any items marked “Final Sale” or marked non returnable may not be returned/exchanged.

• Returns/exchanges are not accepted on cushions throws scarves towels or any bedding products.

• We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.

• Each returned item must be in its original condition and packaging to be accepted.

• We are not liable for any return packages that may become lost or stolen in transit. Please keep proof of postage and/or return tracking number when shipping back returns.

• Refunds are generally issued within 5-7 business days after we have processed your return.

Defective Product and Returns due to Our Error

If there are mistakes with your order or items arrive defective/damaged at the time of receipt we’ll make it right by sending you replacement parts or accessories replacing the item or issuing you a refund.  In such an event there is no return shipping charges.

Order Cancellations

Because your order is processed as quickly as possible there is a 15 minute window for order cancellation during our normal business hours. Please call Customer Service at (02) 9708 4611 immediately if you have placed an order in error. If the cancellation request occurs more than 15 minutes after the order is placed or outside of our normal business hours the order will be delivered and must be processed as a return upon delivery.

Shipping

Free shipping on orders over $149. Free shipping does not apply to appliance packages ovens cooktops cooker hoods sinks bowls which will be charged standard shipping rates. You’ll receive an email with tracking information when your order is shipped.

Your shipping charges will be calculated and viewable at checkout. We are unable to ship to PO Boxes please make sure you include a physical delivery address when checking out.

Standard Delivery

This item will be delivered by one of our national carrier partners Australia Post

Budget Couriers

Couriers Please

A1 Transport

General Carrying

FedEx

or other carriers as appropriate.

Delivery process
Standard Delivery is a fast and cost effective shipping method that delivers direct to your front door mailbox front entrance foyer reception or other ground floor parcel receiving location (sorry our delivery drivers cannot go up stairs or go past the front door).

Standard Delivery will usually occur Monday to Friday (8am to 6pm) but could occur outside of these hours during peak periods. We do our best to keep you informed along the way as to when your delivery will arrive. We send emails and SMS alerts to let you know when your order is in transit and on the day of delivery to you. Unfortunately we’re unable to provide a choice of delivery day or time for these types of deliveries.

Orders received and processed by us before 11:59 pm AEST each business day will be dispatched on the following business day where possible or within 1-3 business days. 

Orders received and processed by us on Friday or weekend days will be dispatched on the following Monday where possible or within 1-3 business days following the preceding weekend.